Snusdaddy FAQ

Snusdaddy is a fictional character who reflects the founders' great passion in life — nicotine pouches and nicopods. Snusdaddy aims to offer premium nicotine pouches to customers across the UK and worldwide, at the lowest possible prices.

We are located in Lidköping, Sweden — the home and motherland of snus and nicotine pouches. We ship all orders directly from our warehouse in Sweden to your door anywhere in the UK.

Nicotine pouches — also known as nicopods — are small pouches that you place under your lip to enjoy the flavour and effects of the nicotine they contain. Unlike traditional snus, nicotine pouches are completely tobacco-free. They contain no tobacco leaf, produce no smoke or vapour, and are completely spit-free, making them one of the most discreet nicotine products available in the UK. Explore our ZYN, VELO or LOOP collections to find your favourite.

Yes — 100%. Nicotine pouches are fully legal to buy and use across the UK. Unlike traditional snus, which is banned for sale in the EU, nicotine pouches are not covered by those restrictions. All products in our UK store are tobacco-free and legal throughout England, Scotland, Wales, and Northern Ireland.

Pick up a pouch from the can and place it under your lip — the top lip is recommended. Once in place, you can leave it there for up to 60 minutes, depending on the pouch and your personal preference. There is no need to chew or spit. When you're done, simply dispose of the used pouch in the lid compartment or a bin.

No, you should not chew on it. The product is meant to be placed under the upper lip and chewing the pouch will either break it or greatly limit the intended effect.

All nicotine pouches in our UK store are completely tobacco-free. They contain pharmaceutical-grade nicotine, plant-based fibres, water, flavourings and sweeteners — nothing more. There is no tobacco, no smoke and no vapour involved.

If you're new to nicotine pouches, we recommend starting with a mild strength of around 6 mg per pouch — brands like ZYN Mini 6 mg or VELO Crispy Peppermint are great starting points. If you're an experienced user, 12 mg and above will likely suit you better. Our UK range runs from 1.5 mg all the way to 50 mg. For a full breakdown, read our nicotine pouch guide in the Snusdaddy journal.

They can last about an hour, but how long you keep it under your lip is personal. 10–30 minutes is a general guideline. Want to know more? Read our article on how long nicotine pouches last.

Most nicotine pouches have a best before date of approximately 12 months from the production date. At Snusdaddy, we have a high stock turnover, which means the products you receive will typically have plenty of shelf life remaining. The best before date is always printed on the bottom of the can. If you have any concerns, don't hesitate to contact us at [email protected].

There is no requirement to store nicotine pouches anywhere but at room temperature as long as they are sealed. Once opened, the pouch will start losing effect and flavour after a couple of days.

All orders under £135 are completely duty-free when delivered to the UK. This means no import duty and no VAT on arrival — what you see at checkout is exactly what you pay. For orders above £135, standard UK customs rules apply and any applicable fees are the responsibility of the recipient. We recommend keeping individual orders below £135 to take full advantage of the duty-free threshold.

All orders are dispatched from our warehouse in Lidköping, Sweden via UPS with full tracking. At checkout, choose the delivery option that suits you:

UPS Standard — 3–5 working days
UPS Saver — 1–2 working days
UPS Express — 1–2 working days, prioritised handling

You will receive a UPS tracking link as soon as your order is dispatched so you can follow your parcel every step of the way.

Yes. As nicotine pouches are age-restricted products, an adult signature is required upon delivery to ensure they do not reach underage individuals. If you are not available at the time of delivery, UPS will leave a notification card and attempt redelivery.

If your order arrives damaged or items are missing, please contact us at [email protected] as soon as possible with your order number and photos of the damage if applicable.

We offer Visa, Mastercard, Apple Pay and Klarna. All payments are processed securely in GBP — no currency conversion fees. Klarna allows you to pay now, pay later or split your purchase into instalments, giving you full flexibility at checkout.

The most common reason is the bank stopping the transaction. This can be due to a foreign transaction flag, an unverified payment or a fraud alert — all common when purchasing from an overseas retailer. In most cases, trying again after a short while or contacting your bank directly is enough to resolve the issue. If the problem persists, please get in touch with us at [email protected] and we'll help you out.

If this happens to you, get in touch with us and we'll make sure to get it resolved. Most of the time, the payment and the order have gone through to our systems, but the site may redirect you to an empty cart or another page that doesn't reflect this. Wait a short while as an order confirmation should arrive by email — if it doesn't, please contact us at [email protected].

Yes, you should receive one within just a few minutes. If you haven't, check your spam or junk folder as it can end up there. Some email providers (including Gmail) move certain emails into dedicated folders, so we recommend checking those too. If you have still not received your order confirmation, you are more than welcome to contact us at [email protected].

If you were logged in to your account when you placed your order, you can always go to My Account and view your orders.

All payments are processed securely via Mollie, a leading European payment provider. Your card details are never stored on our servers. You can read more about Mollie's security practices on their website, www.mollie.com.

Your privacy is important to us and we handle your personal information carefully and in full compliance with UK GDPR and applicable data protection laws. We use your information solely to process your order as efficiently as possible. We do not share your personal information with third parties without your express consent — except where necessary for order processing, such as with payment providers or courier companies, and only the minimum required data is shared.

In addition to handling your order, your personal information may be used in our marketing, such as product recommendations or discounts that we think you may be interested in.

You can always request a copy of the information we hold about you, free of charge. Your data is stored lawfully, and if there is no legal requirement for continued storage and it is no longer needed to complete your purchase, you can request that it be deleted.

You can object at any time to the use of your personal data for marketing or other purposes. Send us a message at [email protected] and we will take care of this.

Simply press the magnifying glass icon at the top of the page and type what you're looking for. You can search by brand name, flavour, nicotine strength or product name using our AI-powered search function.

The easiest option is to use the "Notify me when back in stock" button directly on the product page — you'll receive an email notification as soon as your favourite product is available again. No need to keep checking manually. If you'd like to know when we expect a restock, you're also welcome to contact us at [email protected].

Producers discontinuing your favourite products — it happens, and we hate it too. Once a product is discontinued, there's not much we can do besides pointing you in the right direction.
Search for the discontinued product on our site and we'll suggest the closest alternative. You're always welcome to contact us for more inspiration.

Yes — the more you buy, the more you save. Bulk discounts are applied automatically at checkout, no discount code required:

10 cans — save 10%
30 cans — save 12%
60 cans — save 14%
100 cans — save 16%

For larger wholesale quantities, read our wholesale guide or contact us directly at [email protected].

Follow these steps to place an order:

1. Add to cart
Find the items you want to buy, choose how many cans you'd like, and press Add to Cart. The items will appear in the cart at the top right of the page.

2. Review your cart
In your cart you will find an overview of all the items you have added. You can adjust quantities using the + and – symbols. When you are happy with your selection, click Proceed to Checkout.

3. Choose your delivery
Fill in your UK delivery address to see the available UPS shipping options — Standard (3–5 working days), Saver (1–2 working days) or Express (1–2 working days, prioritised). Choose the one that suits you best.

4. Pay securely
Complete your purchase using Apple Pay, Klarna or by entering your Visa or Mastercard details. Accept the terms and press Buy. You may need to verify the payment — all banks have different methods for doing this.

Once your order is confirmed, you will receive an order confirmation by email. When your order is dispatched, you will receive a UPS tracking link.

We ship from our warehouse located in Lidköping, Sweden.

Yes — we ship to all parts of the UK, including England, Scotland, Wales, and Northern Ireland. All orders are dispatched via UPS with full tracking included.

All UK orders are shipped via UPS or DHL, both with full tracking included. At checkout, choose the option that suits you:

UPS Standard — 3–5 working days
UPS Saver — 1–2 working days
UPS Express — 1–2 working days, prioritised handling

DHL Parcel — 3–5 working days
DHL Express — 1–2 working days

Once your order is dispatched, you will receive a tracking link by email so you can follow your parcel every step of the way.

Shipping costs are calculated automatically at checkout based on your delivery address and chosen UPS service. As a guide, UPS Standard to the UK typically starts from around £14–20. Faster options such as UPS Saver and UPS Express are priced higher and shown at checkout. You'll always see the full cost before confirming your order.

Yes — we offer free shipping to the UK on all orders over £70. This is a great incentive to stock up, and with our bulk discounts on top, the savings add up quickly. Free shipping is applied automatically at checkout — no discount code needed.

All orders under £135 are completely duty-free when delivered to the UK — no import duty and no VAT on arrival. What you see at checkout is exactly what you pay.

For orders above £135, standard UK customs rules apply and any applicable fees are the responsibility of the recipient. We recommend keeping individual orders below £135 to take full advantage of the duty-free threshold.

Yes. As nicotine pouches are age-restricted products, an adult signature is required upon delivery to ensure they do not reach underage individuals. Please make sure someone aged 18 or over is available to receive the parcel.

This is a common issue and very understandable. Please note that as nicotine pouches are age-restricted products, an adult signature is required upon delivery — the parcel cannot be left unattended or delivered without someone being present to sign for it.

Once your order is dispatched, you will receive a tracking link which gives you full control over your delivery via UPS My Choice (for UPS orders) or the DHL tracking portal (for DHL orders). You can use these to rearrange delivery to a date that suits you, or redirect your parcel to a UPS Access Point or DHL ServicePoint for collection at your convenience. If you need any further help, get in touch with us at [email protected].

You can indeed! However, if you are somewhere for a limited amount of time, be aware that we can never guarantee delivery within a specific timespan. Things can happen en route that are outside our control and may cause delays. If delivery doesn't go to plan due to you no longer being present at the address, we cannot offer a refund.

Delays are not common, but they can occasionally be caused by weather, carrier sorting errors, address corrections, missing information, customs processing or warehouse issues. Estimated delivery times are therefore a general expectation and not a guarantee. You can always track your order in real time via the UPS link provided when your order is dispatched.

Either the same day or the next business day, depending on what time the order was placed. Saturdays and Sundays are not business days in Sweden. Please note that Swedish public holidays — such as Midsummer or Ascension Day — may differ from UK Bank Holidays and can affect dispatch times. As an example, if your order is placed on Friday afternoon, it will be dispatched on Monday. You will receive a UPS tracking link as soon as it's on its way.

Due to the adult signature requirement upon delivery, we cannot offer delivery to PO boxes. If such an order slips through, the customer will need to provide an alternative address or bear the cost of returning the shipment.

Contact us as soon as possible at [email protected] with your order number and the correct address. If your order has not yet been dispatched, we will do our best to update it. Once a shipment is in transit with UPS, address changes are more complex and may incur an additional fee.

You should receive one within a few minutes of placing your order. If you haven't, check your spam or junk folder as it can end up there. Some email providers (including Gmail) move certain emails into dedicated folders, so we recommend checking those too. If you still haven't received your order confirmation, please contact us at [email protected] and we'll get it sorted.

If your order has not yet been processed at our warehouse or dispatched, we are still able to cancel it. Please contact us as soon as possible at [email protected] with your order number — we will not be able to cancel once the order has been fully processed and handed to the carrier.

Unfortunately we are unable to make changes to an order once it has been placed, but we can cancel it if it has not yet been processed or dispatched. Please contact us as soon as possible at [email protected] with your order number if you'd like to cancel and reorder.

Once your order has been dispatched, you will receive a tracking link by email — either from UPS or DHL depending on your chosen delivery service. If you haven't received it, check your spam or junk folder. If you still can't find it, contact us at [email protected] and we'll resend the tracking details.

Please note that short pauses in tracking updates can sometimes occur as parcels pass through logistics handling at the UK border — even for orders well under the £135 duty-free threshold. This is a normal part of the process and usually resolves itself within 24 hours.

For UPS — If you haven't seen any movement for 72 hours or more, please contact us at [email protected] with your order number. We will raise this with UPS and initiate a trace if necessary.

For DHL — If tracking has not updated for 72 hours or more, please contact us at [email protected] with your order number. We will contact DHL on your behalf to investigate.

We're sorry to hear that. Please contact us at [email protected] with your order number and we will investigate with the carrier as quickly as possible. In most cases we are able to locate the parcel or arrange a resolution for you.

We're only human and mistakes can happen. If this is the case, please send a photo of the items you received along with the outer box to [email protected] and include your order number. We'll review it and make sure it's resolved quickly — whether that means sending the missing items or issuing a refund.

We're sorry to hear this. While we do our best to pack every order securely, damage can occasionally occur during transit. If this happens, please keep the original packaging for inspection and contact us as soon as possible at [email protected] with photos of the damaged goods and box. We will work on a resolution for you right away.

Due to the nature of the products we sell, we are unable to accept returns. If you have received incorrect, damaged or missing items, please contact us at [email protected] and we will find the best resolution for you.