Customer Service

Loading...
Customer Service

About us

At Snusdaddy we combine low prices with high quality and excellent customer service

Who is Snusdaddy?

Snusdaddy is a fictional character who reflects the founders' great passion in life, snus and nicotine pouches. Snusdaddy aims to offer Swedish snus and nicotine pouches worldwide.

What is Snusdaddy?

Snusdaddy is an e-commerce for snus and nicotine pouches. The goal is to offer the market's best prices, a customer service of the highest quality and fast deliveries to the whole world. Snusdaddy is always available via email or phone to answer your questions. Whether it's an order, recommendations or general questions. Snusdaddy has its warehouse in Sweden and ships steaming fresh products to all over the world through UPS or PostNord.

Quick facts:

  • We have over 300 varieties of snus and nicotine pouches to choose from.
  • 95% of all orders are packed and shipped within 24h.
  • We have customers in over 50 countries.
  • Snusdaddy has a YouTube channel.
  • There are three former elite athletes at Snusdaddy.

Why should you choose our service?

As a customer, it should be easy and affordable to buy snus and nicotine pouches online. Therefore, we strive for the best pricing on the market, a world-class customer experience so that you can enjoy a can of fresh snus no matter where in the world you are. 

Nicotine pouches and Swedish snus are our great passion so do not hesitate to contact us if you have any questions or want tips or information about the latest on the market. 

 

Here are 4 good reasons why to choose Snusdaddy:

Competitive Prices

Our goal is to offer the best prices on the market. As we ourselves are snus lovers and have traveled around the world and seen the most horrible pricing on Swedish snus and nicotine pouches, we want to make sure that our customers get the maximum for their money and that more people can afford to use these smokeless products that we enjoy so much.

Fast shipping

It’s our highest priority to guarantee a safe and fast shipping. We do this by using well-proven shipping companies such as UPS and PostNord to ensure that delivery takes place in a fast and safe way. With UPS Express, you can expect delivery to your door in 1-3 business days, to almost any location in the world. On the same day that we pack the package, the goods are on a plane and on their way to your door. 

Secure Payments

When you place an order from Snusdaddy, you do this through NETS. Payment is made through VISA or Mastercard and a confirmation is sent in connection with your payment. NETS is a large player with long experience, which gives you security when you buy from us.

Excellent Customer Service

At Snusdaddy, the customer is always in focus. Because of that, you should never hesitate to contact us no matter if your question is about our products, campaigns or questions about your order. We help you with anything from product recommendations to questions about delivery times, or anything else you as our customer have questions about.

Snusdaddy is available for everyone who wishes to find the best selection of Swedish snus and nicotine pouches – As well as the most fitting choice for their needs.

Our mission

Our goal is to offer the best prices on fresh snus and nicotine pouches for all consumers in Europe and abroad. We will succeed with this by: 

  • Make it easier for our consumers to get their hands on a wide range of Swedish snus and nicotine pouches.
  • Create the best guides and product descriptions to make it faster and easier to find the right choice.
  • Secure and safe payments so that you as a customer sleep well at night knowing your products are on their way.
  • Provide all the necessary information that can help our consumers find the right products and information about the shipments.

 

Contact

Snusdaddy is an e-commerce who loves snus and nicotine pouches. We love to guide our customers around different flavors, nicotine levels or news. We also help with other questions that can be about anything from delivery time to questions about your order.

E-mail: [email protected]

Phone: +46 76 – 309 79 92

 

FAQ

Orders

What do I need to place an order?

  • A delivery address in a country where the requested products are legal for import
  • A debit/credit card from VISA or Mastercard

How is my credit card data handled?

All payments are made securely via NETS. You can read more about NETS on their website, www.nets.eu.

What happens to my personal information?

Your privacy is important to us and we handle your personal information in a careful manner. We use your information to process your order as efficiently as possible. We do not share your personal information with third parties without your express consent. However, in order to ensure a fast and smooth processing of your order, our partners get access to parts of your contact information. This applies, for example, to banks that handle payment or transport companies. We share only the smallest possible data.

In addition to handling your order, your personal information may be used in our marketing, such as product recommendations or discounts that we think you may be interested in.

You can always get information about the information we store about you free of charge. The storage of your information takes place in a legal manner. If there is no legal requirement for continued storage of your data and the information is no longer required to complete your purchase with us, you can request that your personal data be deleted.

You can object at any time to the use of your personal data for marketing or other measures. Send us a message at [email protected] and we will take care of this.

How do I search for a specific item?

If you know what you are looking for, type it into the search bar. You will find it at the top of the right side of the page. Press the magnifying glass, and type it in.

You can search by product name, brand, strength, your favorite taste and many more.   

The result sorts by relevance but you can easily change from relevance to reviews count, top rated, new products, biggest saving, price: Low to High and price: High to Low.

What if an item is out of stock?

If an item you are interested in is sold out just send a mail to Snusdaddy and ask. We will get back to you and explain why, and answer when the product is back in stock.

 

Follow the steps to place an order:

  1. Find the items you want to buy, chose how many pieces you like, and press Add to Cart. The items will move to the cart at the top of the right side.
  2. In your cart you will find an overview of all the items you have added. You can change quantity with the + and – symbols. When you are pleased with your selection, click on Proceed to Checkout and complete your order.
  3. In the checkout, select delivery address and fill out the details where needed. Chose your shipping method and press
  4. Review & payments, check your order summary and if everything is correct, press Place Order on the left side of the screen.
  5. You will be sent to Nets Checkout, fill out the detail and card number, accept the terms (save my details for an easier check out next time). Press Different cards and banks have different security checks, follow the steps to complete the payment.
  6. Once your order has been completed you will see the confirmation on the screen, and you will receive a confirmation to your email.

Will I receive an order confirmation?

We will send you an order confirmation.

I haven't received my order confirmation.

You will automatically receive your order confirmation by e-mail within 24 hours. If you are missing an order confirmation, please check your spam folder or other folders with special offers. Some mailbox providers (including Gmail) have enabled filters that move newsletters into dedicated folders, so we recommend checking those and other filters you might have enabled. If you have not received your order confirmation within this time frame you are more than welcome to contact us for further help at [email protected]!

If you were logged in to your account when you placed your order you can always go to My Account and view your orders.

 

Shipping

What import rules and customs regulations apply to my country?

Regarding import rules and customs regulations for your country, we must ask you to review what applies yourself, as we can not help with this at Snusdaddy. You as the buyer are responsible for finding out information regarding import rules and customs regulations for snus. Any fees such as customs fees and taxes must be paid by the recipient in your own country and even here you as the customer have your own responsibility. Snusdaddy disclaims all responsibility for any reimbursement or sending of replacement goods if the goods have been seized at customs.

Import taxes for shipments to the USA are paid in full by Snusdaddy, meaning there are no hidden fees coming up after the checkout process is finalized.

 

What shipping options are available?

Snusdaddy offers different options for shipping. When you place your order, you will see the options that are possible for your delivery address. 

In EU:

Free shipping if order exceeds €80. UPS Standard or PostNord, 2-7 days.

UPS Standard:

Fast and reliable option for less urgent shipping. 2-5 business days depending on destination.

UPS Saver:

Fast and affordable shipping option. 1-5 business days depending on destination. In EU often only 1 day.

UPS Express:

The fastest option at Snusdaddy, 1-3 business days depending on destination. In the EU often only one day an early as 12:00 P.M.

Outside EU:

UPS Saver:

Fast and affordable shipping option. 1-5 business days depending on destination. USA and Canada 2 days. Asia 3 days.

UPS Express:

The fastest option at Snusdaddy, 1-3 business days depending on destination.

PostNord:

5-15 business days depending on destination.

Where is my order?

When the order leaves our warehouse with UPS you will receive an email from UPS with a tracking number, then you can follow the order on UPS.com.

When shipping with PostNord, you will receive a tracking number and a notice by email and text when your package has arrived. Your package can be tracked through PostNord.se.

Can I return my order?

Returns are not possible due to the perishable nature of tobacco goods.

 

Enable Cookies

Cookies help us get to know you better and personalize your experience. Plus they help protect you and other shoppers from fraud.

Set your browser to accept cookies so you can buy items, save items, and receive customized recommendations. Here’s how:

Terms & Conditions

General

Last updated 25/8 2021
Please read these Terms of Use carefully as they contain important information regarding your legal rights and obligations.

Invicta Swedan AB, corporate identity number: 559288-1501 is a Swedish limited liability company ("Invicta") operating the website Snusdaddy.com. Via this website you can buy goods from Invicta.

These general terms and conditions apply when you visit the website and or place an order via the website.

Invicta reserves the right, in its sole discretion, to change these general terms and conditions (including price adjustments or surcharges) at any time without notice, notice period or the like. If these general terms and conditions change, the amended version will be made available via snusdaddy.com and the date specified in the "last updated" will be adjusted. It is the customer's obligation to read the terms and conditions every time the customer visits and or orders.

Snusdaddy.com may only be used by persons who are 18 years of age or older. By visiting or ordering from snusdaddy.com, you certify that you are older than 18 years.

The customer also certifies that the order is made for own use (private person) and that the goods are not resold.

We reserve the right to change or cancel orders where incorrect pricing and or other typos have been made.

Delivery

Your order will be sent to you as soon as possible. Delivery time depends on the chosen shipping method and the destination country. The order will be sent when all items in your order are available, no partial orders will be sent. We never guarantee that an order will be sent within a certain time.
When the order / shipment has left our warehouse, we can not be held responsible for any delays that may arise due to customs authorities, shipping companies and or other circumstances beyond our control.

Import rules

As a customer, you are responsible for ensuring that the products you order are allowed to be imported in your particular country. You are responsible for complying with the laws and regulations that apply to you as an importer of smokeless tobacco products.
Your order / shipment may be subject to customs duties, import taxes and or other surcharges. You as a customer are responsible for ensuring that the imported products are declared correctly in your country and it is you as a customer who bears these costs. Invicta does not pay any fees for the products that may arise when importing into the country of destination. Invicta does not provide any information regarding any laws, regulations and fees that may arise when ordering. You are responsible for checking this with the responsible authority in your country.

If you choose not to pay any fees that may arise through import and that the customs withhold your order / shipment, we do not undertake to refund any compensation for your order. This also applies if the shipment is sent back to us. The same applies if you refuse to pick up your order or do not pick it up on time. This with regard to the sensitivity of the products where a delivered product cannot be resold to a new customer. We reserve the right to charge you as a customer for any shipping costs that may arise in connection with a returned shipment.

Returns

Orders / shipments cannot be returned due to the sensitivity of the products and that returned products cannot be resold.

Payment

Payment is made in advance by card. Invicta is not responsible for any exchange fees from your bank or card supplier that may arise from a purchase.

Contact us

 

 

You can also contact us by phone through Whatsapp, Viber or a simple phone call to +46 76 – 309 79 92